About Us

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Welcome to SUPCLEANING™

SUPCLEANING™ was created to provide practical, clearly presented products for everyday cleaning, organization, workplace upkeep, and routine household use.

Our goal is straightforward: customers should be able to understand what a product is, what it is designed to do, how an order is fulfilled, and what support is available if something does not go as expected.

We believe a trustworthy online store should provide more than product photographs and descriptions. It should also make the identity of the business, delivery expectations, return procedures, customer support channels, and other important conditions easy to find before an order is placed.

For this reason, SUPCLEANING™ is operated under the following legal business identity:

Brand: SUPCLEANING™
Legal Company Name: Shenzhen Shengdatengyue Technology Co., Ltd.
Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City
Customer Support Email: service@supcleaning.com

Shenzhen Shengdatengyue Technology Co., Ltd., doing business as SUPCLEANING™, is responsible for the operation of this website and the customer-facing services offered through it.

Our Store Approach

We aim to organize product information in a practical and understandable way. Product pages are intended to explain the principal features, intended uses, dimensions, materials, care information, included components, and other relevant details where applicable.

We make reasonable efforts to ensure that descriptions and photographs reflect the products offered. Because screen settings, photography conditions, production batches, materials, and manufacturing tolerances may differ slightly, minor visual differences may occur without changing the essential function of a product.

We do not intend product photography, illustrations, demonstrations, or written descriptions to create unrealistic expectations. Where measurements are provided, customers should review them carefully before ordering.

Order Handling

Standard orders are generally prepared for dispatch within 1–3 business days.

Once dispatched, the estimated transportation period is normally 3–7 business days, although circumstances outside ordinary operational control may occasionally affect delivery.

The complete shipping process, tracking procedure, delivery exceptions, and delay assistance are described in our Shipping Policy.

Returns and Refund Support

Eligible items may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

When a refund has been approved, completion is expected within 7–10 business days through the original transaction channel used for the order, where technically available.

Customer service requests relating to an order, return, damaged item, delivery issue, or other after-sales matter are normally reviewed within 3 business days after sufficient information is received.

Customer Communication

For questions relating to products, existing orders, delivery, returns, refunds, damaged goods, incorrect items, or website information, customers may contact:

Customer Support Email: service@supcleaning.com

When contacting us about an existing order, including the order number and a clear description of the issue will help our team identify the relevant information more efficiently.

For damaged, defective, or incorrect products, photographs or short videos may be requested where they are reasonably necessary to understand the issue.

Transparency Commitment

We aim to keep essential information consistent across our website.

This includes our legal company identity, business address, customer service details, delivery estimates, return period, refund timeline, and order assistance procedures.

If an unintended inconsistency appears between pages, customers are encouraged to contact us so the information can be reviewed and corrected.