Contact Us

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Customer Support

SUPCLEANING™ provides customer support for product questions, order assistance, shipping enquiries, return requests, refund enquiries, damaged or incorrect products, and general website-related questions.

Business Information

Brand: SUPCLEANING™
Legal Company Name: Shenzhen Shengdatengyue Technology Co., Ltd.
Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City

Contact Information

Customer Support Email: service@supcleaning.com
Telephone: +86 13360490046
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Messages submitted outside normal service hours may be reviewed during the next available service period.

Response Time

Our customer service team normally reviews after-sales requests within 3 business days after receiving the information reasonably necessary to investigate the request.

Some matters can be resolved in the first reply. Others may require confirmation of delivery information, warehouse records, product photographs, carrier information, or other order-related details.

A response period is not the same as a guaranteed resolution period. Complicated delivery investigations or return inspections may require additional time, but we will make reasonable efforts to keep the customer informed.

Contacting Us About an Order

To help us locate an order efficiently, please include:

• your order number;

• the name or email associated with the order;

• the product concerned;

• a brief explanation of your request;

• and any relevant photographs or videos where appropriate.

Please avoid sending unnecessary confidential information.

Shipping Questions

Standard order processing is generally 1–3 business days.

After dispatch, estimated transportation is normally 3–7 business days.

If tracking has not updated for an unusual period, a parcel appears delayed, or there is a delivery discrepancy, email service@supcleaning.com with your order number.

We will review the available tracking information and, where appropriate, work with the relevant fulfillment or delivery partner to investigate.

A tracking status alone does not automatically prevent a customer from requesting assistance.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Before sending an item back, contact customer support so we can confirm eligibility and provide the correct return instructions.

Do not automatically send a return to our business registration address.

The appropriate return location may depend on the product, warehouse allocation, delivery region, and reason for return.

Once a return request is approved, customer support will provide the applicable return instructions and return destination.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible.

Please provide:

• order number;

• description of the issue;

• photographs of the product;

• photographs of the outer packaging where relevant;

• and video evidence where it is reasonably useful.

After review, an appropriate solution may include replacement, refund, or another suitable resolution.

Customers will not be required to bear additional return costs when the confirmed issue resulted from an incorrect, defective, or materially damaged item supplied through our fulfillment process.

Refund Enquiries

After a refund has been approved, completion is expected within 7–10 business days.

The refund will ordinarily be returned through the original transaction channel used for the order, where technically available.

If this period has passed and the refund does not appear to have completed, contact us with the relevant order number so the status can be reviewed.

Business Correspondence

The business address shown above identifies the company operating SUPCLEANING™.

It should not be treated as an automatic merchandise return destination.

Returns sent without prior authorization may be directed to an unsuitable facility and can delay processing.

For all product returns, please follow the return instructions issued by our support team.