SUP Cleaning / Policy center

Shipping Policy

Published September 28, 2026

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Shipping Overview

This Shipping Policy explains how SUPCLEANING™ handles standard order processing, dispatch, estimated transportation, shipping charges, fulfillment locations, tracking, address issues, delays, and possible lost-package investigations.

Processing Time

Standard orders are generally processed within 1–3 business days.

Processing includes activities such as:

order confirmation;
inventory allocation;
product preparation;
packaging;
fulfillment assignment;
and transfer into dispatch operations.

Business days generally exclude recognized public holidays affecting the relevant fulfillment facility.

Orders requiring clarification may take longer if we need to contact the customer about incomplete delivery information.

Estimated Transportation Time

Once an order has been dispatched, estimated transportation is normally:

3–7 business days

This is the standard transportation estimate after dispatch and is separate from the 1–3 business day processing period.

Delivery dates are estimates rather than guarantees.

Factors That May Affect Delivery

Transportation may occasionally be affected by circumstances including:

severe weather;
carrier network disruption;
customs or border procedures where applicable;
public holidays;
regional delivery restrictions;
peak-season congestion;
incorrect or incomplete address information;
remote delivery areas;
or other conditions outside ordinary fulfillment control.

We do not intentionally advertise an unrealistic delivery date where circumstances reasonably indicate otherwise.

Shipping Charges

Available shipping charges, if any, are displayed on the order page before the order is finalized.

The amount may depend on factors such as:

destination;
parcel size;
parcel weight;
available carrier service;
and delivery method.

We do not rely on undisclosed shipping charges that only become visible after an order has already been finalized.

Fulfillment Location

Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on:

product availability;
warehouse allocation;
destination;
logistics capacity;
and operational requirements.

The business registration address of Shenzhen Shengdatengyue Technology Co., Ltd. is provided for corporate transparency.

It does not mean that every order originates from that location.

We do not intend to represent an order as locally dispatched when that is not the actual fulfillment arrangement.

Tracking

Where tracked delivery is available, tracking information will be provided after dispatch.

A tracking number may not display movement immediately after it is generated.

Carriers can require additional time to scan parcels into their network.

Delayed Tracking

If tracking has not updated for an unusually long period, contact:

service@supcleaning.com

Please provide the order number and, where available, the tracking number.

Our customer service team normally reviews after-sales requests within 3 business days after sufficient information is received.

Package Appears Lost

If a package appears to be lost, we will review the available delivery information and may open an investigation with the relevant fulfillment or transportation partner.

Depending on the findings, an appropriate resolution may include:

continued delivery monitoring;
replacement;
refund;
or another reasonable solution.

The fact that a parcel has been handed to a carrier does not automatically end our responsibility to review a legitimate customer delivery concern.

Tracking Shows Delivered but the Package Cannot Be Found

If tracking displays delivery but the parcel cannot reasonably be located, customers should:

check the immediate delivery area;
ask household members or authorized recipients;
check with building reception where applicable;
review carrier delivery notes;
and contact us if the parcel remains missing.

A "delivered" tracking event will not, by itself, prevent us from reviewing a reasonable delivery complaint.

Incorrect or Incomplete Address

Customers should provide a complete and accurate delivery address when placing an order.

If an error is discovered, contact us immediately.

We will make reasonable efforts to update the address before dispatch where technically possible.

Address changes cannot be guaranteed after fulfillment has progressed into carrier handling.

Multiple Parcels

An order containing several products may occasionally be divided into separate parcels due to inventory allocation or fulfillment location.

Different parcels may arrive at different times.

Where available, separate tracking information may be issued.

Refused or Unclaimed Parcels

If a parcel is refused, left unclaimed, or returned because of circumstances attributable to the delivery information supplied by the customer, contact support so the order can be reviewed.

The appropriate solution will depend on the reason for the return, product condition, carrier records, and applicable transportation costs.