SUP Cleaning / Policy center

Terms Of Use

Published September 28, 2026

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Website Use

These Terms of Use govern access to and use of the SUPCLEANING™ website, its text, images, layout, product information, navigation, interactive functions, and other digital content.

They are separate from the operational order rules described in our Terms of Service.

By accessing the website, visitors agree to use it for lawful purposes and in a manner that does not interfere with other users or the security and operation of the site.

Website Owner

The SUPCLEANING™ website is operated by:

Shenzhen Shengdatengyue Technology Co., Ltd.

Legal Representative: Bai Yunna

The SUPCLEANING™ name and store presentation are used in connection with the retail activities operated by the company.

Permitted Use

Visitors may use this website to:

review product information;
browse store content;
submit legitimate orders;
review policies;
contact customer support;
access order-related information where available;
and use other ordinary retail functions provided by the website.

Website access is provided for personal, lawful use unless another use has been expressly authorized.

Prohibited Conduct

Visitors must not knowingly:

attempt unauthorized access to website systems;
introduce malicious code;
interfere with website security;
use automated systems to overload the website;
impersonate another person;
submit intentionally false information;
manipulate store functions;
scrape protected content at unreasonable scale;
reproduce store materials for deceptive purposes;
use the website for unlawful activity;
or attempt to bypass reasonable technical protections.

Intellectual Property

Unless otherwise stated, website content created for SUPCLEANING™, including original text, layouts, graphic elements, logos, product presentation, and other store materials, is owned by or lawfully used by Shenzhen Shengdatengyue Technology Co., Ltd.

Visitors may view the content for ordinary personal use.

Website content should not be copied, republished, redistributed, altered, or commercially exploited without authorization where such authorization is legally required.

Third-party marks, names, or materials remain the property of their respective owners.

SUPCLEANING™ Brand

SUPCLEANING™ is the brand presented through this website.

Use of the brand name, logo, or visual identity by third parties does not imply authorization, partnership, sponsorship, or endorsement unless expressly confirmed by Shenzhen Shengdatengyue Technology Co., Ltd.

Accuracy of Website Information

We aim to keep material website information clear and reasonably accurate.

This includes:

product descriptions;
shipping information;
return conditions;
customer support information;
and business identity information.

We may correct typographical, technical, or factual errors when discovered.

We do not intend to use outdated or inconsistent information to mislead customers.

Product and Policy Consistency

Store information should be read together with the relevant product page and current policies.

Our standard operational periods are:

Order processing: generally 1–3 business days;
Transportation after dispatch: normally 3–7 business days;
Eligible return period: 30 calendar days after delivery;
Approved refund completion: 7–10 business days;
Normal after-sales review: within 3 business days after sufficient information is received.

These periods are stated here so that important customer-facing information remains consistent across the website.

Links to Other Services

The website may contain links or technical integrations associated with legitimate service providers.

A link does not automatically mean that we control all content or practices of an external website.

Visitors should review the relevant terms and privacy information when interacting directly with a third-party service.

Website Security

Visitors must not attempt to disrupt or compromise website security.

We may use reasonable technical and organizational measures to protect the store, investigate unusual activity, and prevent unauthorized access.

Availability

We aim to keep the website accessible, but continuous availability cannot be guaranteed.

Temporary interruptions may occur because of:

maintenance;
security updates;
infrastructure changes;
network disruption;
technical faults;
or circumstances beyond reasonable control.

Where practical, we will restore normal access as soon as reasonably possible.

User-Submitted Communications

Visitors who communicate with customer support should provide information that is reasonably accurate and relevant to the request.

Customers should not knowingly submit manipulated photographs, fabricated delivery evidence, false order information, malicious files, or content that violates applicable law.

At the same time, legitimate customer complaints will be reviewed according to the applicable store policy.

Returns and Customer Assistance

Eligible products may be returned within 30 calendar days after delivery.

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Approved refunds are expected to complete within 7–10 business days.

Standard transportation after dispatch is normally 3–7 business days.

These rules are described in greater detail in the relevant store policies.

Changes to Website Terms

We may revise these Terms of Use when reasonably necessary because of:

website development;
operational changes;
legal requirements;
security improvements;
or changes to available services.

The latest version posted on the website will apply from its stated effective date, subject to any rights that cannot lawfully be altered retroactively.

We do not intend to conceal material changes through misleading presentation.