SUP Cleaning / Policy center

Privacy Policy

Published September 28, 2026

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Our Approach to Privacy

Shenzhen Shengdatengyue Technology Co., Ltd., operating as SUPCLEANING™, respects the importance of handling personal information responsibly.

This Privacy Policy explains the categories of information that may be collected through the website, why that information may be used, how it may be shared when operationally necessary, how long it may be retained, and what choices may be available to individuals under applicable law.

Information We May Collect

Depending on how a visitor uses the website, information may include:

Information Provided Directly

This may include:

name;
email address;
telephone number where provided;
delivery address;
order details;
product selections;
return or refund requests;
customer support messages;
photographs or videos voluntarily submitted for an after-sales review;
and other information voluntarily supplied through the website.

Technical and Usage Information

When visitors access the website, certain technical information may be generated automatically, including:

IP address;
browser type;
device type;
operating system;
approximate region derived from technical information;
pages viewed;
referring pages;
time spent on pages;
interaction events;
cookie identifiers;
and diagnostic information.

We use this information where appropriate to maintain website functionality, identify errors, understand store usage, reduce abuse, and improve the customer experience.

How Information May Be Used

Personal information may be used to:

process and manage orders;
arrange fulfillment and delivery;
provide tracking information;
respond to customer enquiries;
review returns and refunds;
investigate damaged, missing, or incorrect items;
maintain security;
prevent misuse or fraudulent activity;
troubleshoot website problems;
improve store functionality;
maintain business and legal records;
comply with lawful obligations;
and communicate important service-related information.

We do not intentionally request more personal information than is reasonably necessary for ordinary store operations.

Service Providers

Certain information may be shared with service providers where reasonably necessary for store operations.

These providers may include:

website infrastructure providers;
hosting providers;
fulfillment partners;
warehouse operators;
shipping carriers;
customer support systems;
analytics providers;
fraud-prevention or security providers;
and professional advisers where appropriate.

These parties should receive only information reasonably necessary for their relevant function and are expected to handle it in accordance with their contractual and legal responsibilities.

Cookies and Similar Technologies

SUPCLEANING™ may use cookies and comparable technologies to:

remember website preferences;
maintain essential website functions;
measure page performance;
understand how visitors move through the website;
identify technical problems;
support security;
and improve usability.

Browser settings may allow visitors to block or delete certain cookies.

Blocking essential technologies may affect some website functions.

Where required by applicable law, additional cookie controls or consent options may be displayed.

Customer Service Records

When a customer contacts us, we may retain the correspondence and related order information so that we can investigate the request, provide follow-up support, maintain operational records, and document the resolution.

Our standard target is to review after-sales enquiries within 3 business days after sufficient information has been received.

Shipping and Return Information

Information necessary to deliver an order may be provided to relevant fulfillment and transportation partners.

Eligible return requests may be submitted within 30 calendar days after delivery.

Where a refund is approved, completion is expected within 7–10 business days.

These operational periods are stated here for consistency with our store policies and do not change how personal information is handled.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

completing customer service matters;
maintaining order records;
resolving disputes;
preventing abuse;
complying with accounting or recordkeeping requirements;
and satisfying applicable legal obligations.

Different categories of information may require different retention periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Information Security

We use reasonable administrative, organizational, and technical safeguards intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure.

No internet-based system can be guaranteed to be completely secure.

Customers should also protect their account credentials, devices, and communications from unauthorized access.

International Processing

Because our business and service providers may operate in different locations, personal information may be processed outside the country in which a visitor resides.

Where required, we take reasonable steps intended to use appropriate safeguards for such processing.

Children's Privacy

This website is intended for general retail customers and is not designed to knowingly collect personal information from children who are not legally able to provide the relevant consent under applicable law.

If we become aware that personal information has been submitted in circumstances where lawful consent was required but not obtained, we may take reasonable steps to remove or restrict that information.