Terms Of Service

SUPCLEANING™ is owned and operated by Shenzhen Shengdatengyue Technology Co., Ltd. | Legal Representative: Bai Yunna
Business Address: Unit 101, Building 2, No. 38 Gaoling Village, Tangkeng Community, Biling Subdistrict, Pingshan District, Shenzhen City | Customer Support Email: service@supcleaning.com

Scope of These Terms

These Terms of Service govern the retail services provided through the SUPCLEANING™ website.

They are intended to explain the operational relationship between the customer and Shenzhen Shengdatengyue Technology Co., Ltd. when browsing products, submitting an order, receiving fulfillment services, requesting customer support, or using an applicable return or refund procedure.

By using our store services, customers agree to use them lawfully and to provide information that is reasonably accurate where required for order fulfillment.

Business Operator

SUPCLEANING™ is a brand operated by:

Shenzhen Shengdatengyue Technology Co., Ltd.

The company is responsible for the operation of this website and for the retail services described in these Terms.

Product Information

We make reasonable efforts to present products accurately.

Product information may include:

• product name;

• photographs;

• intended function;

• dimensions;

• materials;

• included components;

• care instructions;

• compatibility information;

• and other relevant specifications.

Customers should review product information before submitting an order.

Visual Differences

Product photographs are prepared to provide a useful representation of the item.

Minor differences may arise because of:

• lighting;

• screen calibration;

• material texture;

• normal manufacturing tolerance;

• production batch;

• or packaging updates.

Such minor differences do not automatically mean that the customer has received a different product.

A material difference from the product description will be reviewed under our after-sales procedures.

Order Information

Customers are responsible for providing sufficiently accurate contact and delivery information.

If information appears incomplete or inconsistent, we may request clarification before dispatch.

Submitting inaccurate information may delay fulfillment.

Order Processing

Standard order processing is generally 1–3 business days.

Processing may be affected by inventory allocation, address clarification, public holidays, unusual order volume, or operational disruption.

Transportation

After dispatch, the standard estimated transportation period is 3–7 business days.

Delivery estimates are not absolute guarantees because carrier operations and external conditions can change.

More detail is provided in our Shipping Policy.

Order Changes and Cancellation

Requests to modify or cancel an order should be submitted as soon as possible and before dispatch.

We will make reasonable efforts to assist, but changes cannot be guaranteed after warehouse handling or dispatch operations have begun.

If an order can no longer be cancelled, the customer may use the applicable return procedure after delivery if the product is eligible.

Customer Support

After-sales enquiries are normally reviewed within 3 business days after sufficient information has been received.

Customers should provide an order number and a clear description of the request.

Where necessary to review damaged, defective, or incorrect products, we may reasonably request photographs or video.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers must contact customer support before returning merchandise so that the appropriate destination and instructions can be provided.

The corporate registration address is not automatically the merchandise return facility.

Refunds

Where a refund is approved, completion is expected within 7–10 business days.

Where technically available, the refund will be returned through the original transaction channel associated with the order.

Damaged or Incorrect Items

A customer who receives an item that is damaged, defective, incorrect, or materially different from the product description should contact customer support.

After reasonable verification, we will provide a suitable resolution according to the circumstances.

A customer will not be required to absorb additional return transportation costs that result from a confirmed fulfillment error or confirmed defective item.

Reasonable Product Use

Products should be used according to their intended purpose and any instructions provided.

Damage resulting from misuse, unauthorized modification, improper storage, accidental damage after delivery, or use outside stated product limitations may not qualify as a product defect.

Store Availability

We may perform maintenance, update content, modify website functions, or temporarily restrict access where reasonably necessary for security, technical maintenance, legal compliance, or operational improvement.

We do not intentionally use technical design to interfere with legitimate return or customer service requests.

Errors and Corrections

If an obvious website error affects a product description, availability status, shipping information, or other material store information, we may correct the error.

Where an already submitted order is materially affected, we will attempt to communicate with the customer and provide an appropriate solution.

Fraudulent or Abusive Activity

We may investigate or restrict activity that reasonably appears to involve:

• unauthorized access;

• deliberate abuse of store systems;

• fraudulent return activity;

• submission of false evidence;

• automated attacks;

• or other unlawful conduct.

Any such action will be assessed reasonably and will not be used to block legitimate consumer complaints.

Consumer Rights

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under mandatory consumer protection law.

Where local mandatory law provides greater protection than a contractual provision, the applicable mandatory requirement will govern.

Contact

Questions concerning these Terms or a store order may be directed to:

service@supcleaning.com